FREQUENTLY ASKED QUESTIONS

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The house of flourish, a luxury jewellery brand is home to eco-friend]y and guilt-free pleasures in precious jewellery that help you make your style statement. Both through everyday luxury jewellery and occasion-specific statement pieces. We believe in empowering you through what you carry and at the House of Flourish, right from choosing the design of your jewellery to styling it the way you want, whenever you want, everything reflects - YOU!

Our vision is to bring luxury to your doorstep. Innovating exclusive luxury jewellery online for you. Every House of Flourish creation is ethically sourced, and crafted through the age-old traditions of fine kaarigari and state- of- the-art innovation, rendering every piece a true delight in design and style! .

No one else made handcrafted luxury jewellery affordable ever before! We bring you the most scintillating lab-created synthetic gemstones in the world! And also the most ecologically sustainable ones. Identical to their natural counterparts in every aspect such as their crystal structure, chemical composition, appearance and physical properties; the Flourish gemstone is often more striking due to the lack of impurities. And whose luxury and charm does not fade with time!

To say it plainly, at Flourish you can own all that your eyes landed on and heart desired as you passed by the bright neon spotlights of the high-end jewellery store showcase – at about a hundredth of the price. Yes!

And just so that you enjoy a good night’s rest, we ensure that every purchase you make, comes with a 100% quality guarantee certificate for you!.

Except for precious metals, everything we use is eco-friendly. We are walking the path towards sustainability and finding new ways to contribute to our planet’s wellbeing. One day at a time.

The House of Flourish prides itself on the use of lab-grown gemstones that require no mining. With lower prices and guaranteed ethical sourcing, the gemstones are a practical and guilt-free alternative.

the House of Flourish uses lab-grown diamonds , zirconia and moissanite which on average are about 1/50th-1/100th of the price of comparable natural ones. The look of a diamond and its synthetic counterpart is the same, but the production cost is minimal, so the benefit passes to the customer.

Yes. But we are happy to inform you that the GST on jewellery is low - 3% on purchase, and at the same time, you get the benefits of having a precious metal. You are not just saving on taxes but also getting great products that can be used for future redemption due to the inherent value of precious metals.

The gemstones used by the House of Flourish are synthetic gemstones - Cubic Zirconia and Moissanite.

Moissanite is a naturally occurring silicon carbide. Because Moissanite is lab-created, it is an appealing option for those seeking an eco-conscious gemstone that requires no mining. And the good news is - Moissanite will not lose its sparkle as time passes. Thus you have long-lasting-lustrous-luxury to call your own! Click here for the choicest Moissanite jewellery online!

Rhodium plating is a process which gives the metal its lustre colour by placing a coating over the existing metal. The process is carried out to keep the metal corrosion-free, which enhances its durability and appearance. It is shiny and reflects up to 80 percent of light. Typically lasting a year, it is recommended to have your jewellery plated as often as every six months.

Reasons for buying synthetic gemstones go beyond choosing eco-conscious precious belongings. Synthetic gemstones, also referred to as lab-grown, lab-made, man-made, created, cultured or cultivated gemstones, are stones made in laboratories (Yes, no mining involved!) They are identical to their natural counterparts in the crystal structure, chemical composition, appearance and physical properties but often more beautiful due to the lack of impurities. Lab-created jewellery’s luxury and charm is never lost with time. Although they replicate all the benefits of a real diamond, they come in affordable price ranges.

Creating your flourish account is quite simple. You can either sign-up through your Gmail or use your phone number to avail OTP sign-in.

You can click on forgot password on the Sign-in page and you will receive an auto-generated email with a link to sign in to your Flourish account. Alternatively, you can enter your phone number and get an OTP on it to access your account.

Go to My Account section in the drop-down menu in your profile dashboard and edit or add details to your personal account.

You cannot make a purchase or see your orders if you don’t create a Flourish account. More importantly, once you buy anything from Flourish.com, you get your Invoice and Purchase Certificate on the website itself that can be accessed on-the-go. This ensures that you can quickly share the proof of your purchase while on your abroad travels or for tax filing purposes. Apart from this, if you don’t create an account, you would miss out on benefits like adding products to your cart or wishlist, becoming a member of the flourish club and much more.

We believe in innovation and staying current with the trends. Thus, we keep updating our collection to present the jewellery connoisseur in you with our best kaarigari, crafted to suit your tastes.

Please view our bestsellers to find something that you may desire from our wide range of popular designs.

In the majority of cases, what you see on the website is what you get when you order. In cases when there are major variations in your ordered piece, please feel free to contact our team

We are always happy to help you with anything you want to know regarding the House of Flourish. You can reach out to us at care@flourishbygunjanjain.com or 9831309444 and our customer service ambassador will guide you.

To select the correct size for your jewellery, please see the size chart on our website. If you have any confusion, you can contact us on care@flourishbygunjanjain.com or 9831309444 and our customer service team will resolve any queries you have regarding the sizes.

The house of flourish welcomes your enquiry calls. You can talk to our customer service representative if you need any help regarding products or want to understand Flourish Club benefits or anything concerning your orders, but to make your purchase, you either have to order online on Flourish.com or visit the house of flourish boutique near you.

Definitely! The House of Flourish Ambassadors are at your service to help you select the perfect jewellery piece as per your requirements and taste.

Yes. All the contact numbers provided on the House of Flourish website correspond to the respective WhatsApp. Feel free to text us and our customer service team will ensure that your queries are heard and answered.

Yes! You can. We believe that every jewellery should belong to the user exclusively. Please schedule a virtual appointment here to help us create something that would be Truly Yours!

You can find all the terms, conditions and specifications on our Suite

The flourish club is a family of fellow Flourish jewellery owners who get special services for their loyalty towards the House of Flourish. You can check out the Flourish Club details to sign-up as a member and start unleashing the perks of being a part of it. Our members get special offers, exciting discounts, early-bird privileges, free cleaning/polishing services and much more and never miss any product/sales updates from us.

We offer two sets of privileges in the Flourish Club:

1. Gemstones Club

2. Pearl Club

To know more details about the benefits of each, visit the flourish club

Becoming a member of the Flourish Club is simple. Visit our flourish club page and enter your details to sign-up as a member. Once you are a member, exciting offers are just a purchase away! We look forward to serving you.

Once you become a member of the Flourish Club, your purchase cart will be updated to bring you the benefits in the form of discounts and other privileges pertaining to your exclusive membership For more information, visit the flourish club

The more you shop from the House of Flourish, the better we get at surprising you through exclusive Flourish Club perks. Keep buying resplendent jewellery to continue reaping the benefits of a Flourish Club membership. Outshine them all!

Becoming a member of Flourish is all you need to get our undivided attention in the form of exhilarating rewards and personalised offers. You will also get exclusive access to our latest collections, product updates and special exclusive services!

Advantages of being a part of the Flourish Club:

1. Register and become a member to enjoy dazzling rewards. Don’t forget to tell us your birthdate to get a special discount on your special day!

2. Be the flourishing identity after registering, so every purchase of yours is counted and helps you move up the privilege status level as you bag loyalty points/credits.

3. Always stay updated after subscribing to our newsletters and hear about our newest collections, get early access to products and sales.

Visit the Flourish Club and become a luxe member today!

At Flourish, every purchase comes with a manufacturing warranty of six months. And for all other customer service support, we're just a call away. Like really.

Our customer service division will connect with you to update the status of the repair and will inform you with an estimated date of completion.

We give the benefit to our clients to send in the piece for polishing for a minimal cost. Please connect with us to explore more details on the same. Please note, the cleaning and polishing prices will vary and differ over pieces.

Like any precious piece of jewellery, Flourish pieces also require delicate care. For detailed information on cleaning and care, please click here.

1. Store your jewellery in our original packaging or a soft pouch to avoid scratches.

2. Polish your jewellery frequently with a soft cloth to maintain its original, lustrous finish.

3. Consider removing your jewellery before going to sleep, practicing any sport, washing your hands or using corrosive products.

4. Avoid contact with fragrance, alcohol, cosmetics, ammonia, chlorine and keep your pieces away from intense sources of heat and extreme temperature changes.

5. Prevent damage or loss of your jewels by storing them individually in their original box or pouch after wearing them; contact with other jewellery pieces could cause scratches.

6. Chains should be closed and laid flat to avoid them becoming tangled.

With every order you place, you will be sent an email with all the details of your order like order ID, tracking ID, date of delivery, etc. The email will include a tracking code that allows you to track your order from when it’s placed to the delivery.

Once an order is placed, you will have to place a new order for a fresh purchase.

During the time of your order, you can change your address across India. But once the order is placed, you cannot change the address.

We have an EMI contract with a few banking partners, making it easier to purchase and pay for the jewellery item.

Yes. Your online orders are dispatched through our courier partner in specially-made jewellery boxes that keep your purchases in pristine conditions. If you are in the city where our stores are located, please feel free to visit and pick up your order from the store. Please choose this option during the checkout process.

We apologise for the inconvenience. Please get in touch with our customer service . At Flourish, we pride ourselves on prompt and satisfactory resolution of all client queries.

Once an order has been placed, it is not possible to cancel the order. However, we will accept all requests for cancellation/modification until your piece of luxe jewellery is still in the Flourish warehouse or has not been dispatched.

-Please connect with us for a virtual appointment and one of our ambassadors would be happy to show you around virtually

In case you receive a damaged (in transit) or incorrect piece (size/color variation), take a picture of the product received and mail it to us on care@flourishbygunjanjain.com within 2 business days. Our QC team will check if it is eligible for return/exchange depending on closely identifying the issue with the order received. You will be notified about your request through email from the House of Flourish confirming your request within 24 Hours of receiving your exchange/return email.

Once we process the issue, our team will arrange collection of the product and post receiving the damaged/incorrect piece, we will dispatch a fresh product.

Refund is applicable only in the event of your product/package getting lost in transit. The House of Flourish does not provide a refund if you have provided an incorrect/old address or if you are returning used pieces.

Your refund amount will be processed and reflected in your account within 10 business days.

You can avail cash on delivery or pay through debit or credit cards, various payment wallets or UPI options that we offer on checkout. You can also avail our ‘Buy Now, Pay Later’ option for EMI payment.

At the House of Flourish, we are highly concerned and proactive about our customer’s security. All the payments that you do for your purchases from Flourish.com are routed through secured payment gateways. Rest assured while shopping from us.

We provide a special discount offer (one time use) when you become a member of the Flourish Club. For this, you can check out what the flourish club is and the benefits of becoming a part of it.

When you purchase your jewellery from the House of Flourish, you can use more than one gift card code/gift coupon. But you can only apply one promo code at a time while ordering your Flourish piece.

Please check if the validity of the promo code that you are applying hasn’t expired when your promo code is not working.

Promotional offers are time bound. We are sorry to know that you are not able to use a particular promotion as it has expired. But on the brighter side, you can become a member of the Flourish Club to get exciting discounts and offers frequently.

No. Be it shopping from an offline store or ordering online, the benefits are the same. At the House of Flourish, we believe in providing a seamless shopping experience across the touchpoints.

Yes, you can always apply relevant promotional code even on discounted purchases. We believe in passing maximum benefit to our customers, be it in terms of uniquely designed pieces or attractive prices.

Yes. We provide a 6-month manufacturing warranty for every pieces of exclusive luxury jewellery purchased from Flourish India.

Yes. At Flourish.com, all orders are processed safely and managed meticulously. Besides, your jewellery is couriered with insurance when we dispatch it. .

Yes. Every piece of jewellery we send across is insured through our delivery partners. Since it is precious metal, we believe it should be easy for you to get insurance on the same once it’s in your possession.

A house of flourish gift card is an exceptional way to share your love! Delight the recipient with the exquisite elegance of a Flourish creation and the personal freedom to choose from an array of extraordinary designs.

Upon completion of your gift card purchase, please select any of the two options to send: Gift Card by post (your gift card is delivered at recipient doorstep, beautifully gift wrapped in House of Flourish signature packaging) or Gift Card by email (Instant delivery, your E-Gift Card is sent directly to their inbox).

The House of Flourish delights in bringing you exclusive gifting benefits . Your gift is delivered heart–warmingly in premium gift-wrapping so the gift truly touches the heart of the receiver! What’s more, every gift from you includes a personalised hand-written note that conveys your extraordinary love, much like the rare beauty of the Flourish jewellery you’ve just sent!

Yes! And we take it a step further, we hand write your message for your special occasion and also give a small token of appreciation from our side to make your gift truly personal.

SIZE GUIDE

Should you have any doubt regarding your size, please visit us at the Flourish store. At Flourish by Gunjan Jain, we love every opportunity to meet you! If we're not there in your city yet, any jewellery store in your city will measure and record your size. Please note that we strongly recommend that you visit a local jewellery store as this is the most accurate way to determine your exact size. Even if you don't buy from them, most jewellers will measure your ring size for free!

Should you have any doubt regarding your size, please visit us at the Flourish store. At Flourish by Gunjan Jain, we love every opportunity to meet you! If we're not there in your city yet, any jewellery store in your city will measure and record your size. Please note that we strongly recommend that you visit a local jewellery store as this is the most accurate way to determine your exact size. Even if you don't buy from them, most jewellers will measure your wrist for free!

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